Restaurant Hub Privacy Policy

Restaurant Hub Privacy Policy

For information about the New Zealand Privacy Act and how it protects all personal information in New Zealand, click here.

Your privacy is important to us. We want you to understand the terms and conditions surrounding the capture and use of any information we gather. To that end, this privacy policy sets out what information we gather, how we may use it, and how to correct or change it.

- Collection
- Disclosure of Information
- Use
- Content Providers, Advertisers and Partners
- Cookies Clear Gifs and Tracking
- Analytics
- Third Party Ad Servers
- Opting in and Opting Out
- Changes to Policy
- Holding, Correcting and Updating


Restaurant Hub Limited and Eveve NZ Limited, together trading as Restaurant Hub, and our partner NZME Publishing Limited or its related companies, ( together "we" or "us") may gather the following types of information about users including you ("you"):

1. personal information provided by you when you interact with us, such as when you use or purchase our products or services, when you subscribe or register to use our products or services, and when you provide us with your feedback or respond to surveys you are asked to participate in;

2. personal information provided by you when you use our website, or post/upload it to your profile, such as when you make a reservation, create an account, or favourite a restaurant;

3. aggregated information generated by our systems or third party systems we use, which track traffic to and from our sites but does not relate to you personally; and

4. other information that does not personally identify you.

If you set up a Restaurant Hub account, you will be asked a number of personal questions (name, address, phone number, email etc). Failure to provide this necessary personal information may result in certain services not being available to you. You must ensure that all information you provide is correct and up-to-date. If you change your details, you agree to ensure your details are updated. If you have difficulties amending or updating your details, you can contact us at Failure to provide other necessary personal information when requested may result in certain products or services not being available to you.

We will not collect information about any person whom we know to be under the age of 13.

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Disclosure of Information

We may disclose:

1. all information that we gather, including your personal information, to our related companies and service providers;

2. your personal information to third parties when we believe in good faith that we are required to do so by law;

3. your personal information to any restaurant you select to book with or order from,

4. your personal information to other third parties provided we have your prior authorisation, which we will usually obtain at the time of collecting the information from you.

5. aggregated tracking information and other information that does not personally identify you to third parties such as our partners, agents and advertisers;

A list of other third parties who may be provided with information, and a description of how those third parties may use this information, can be found here.

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We may use the personal information we collect:

1. for verification of your identity and assisting you in case you forget your password or login details where these are necessary to access any of our products or services;

2. for authorising and processing credit card transactions which you enter into online;

3. to assist in providing the products and services requested by you;

4. to provide you with information about our updated services, new Restaurant Hub offerings, booking confirmations, reminders, security, or other service-related information, and our newsletters;

5. to provide information to you about other websites, products and services, which we consider may be of interest to you, for example dining promotions or food events;

6. for future marketing, promotional and publicity purposes, including carrying out direct marketing, market research and surveys;

7. for ensuring that you are shown the advertising and information that is most relevant to you and your interests; and

8. for any other uses that you authorise.
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Content Providers, Advertisers and Partners

We do not control the practices of content providers, partners and advertisers connected with our sites and to whom you provide personal information whilst using one of our sites or services. Our sites contain links to other sites, which may not follow the same privacy policies as us. We recommend that you check any relevant privacy policies before providing your personal information to any third party.

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Cookies, Clear GIFS and Tracking

We may collect non-personal information about the computer, mobile telephone, smartphone or other device that you use to access our products or services. Where you allow our mobile services and products to deliver content based on your location (by enabling this feature on your mobile device) we may collect location data. This information is used only for the automated delivery of relevant content and advertising to you and for no other purpose.

We may use a cookie file containing information that can identify the computer you are working from. The cookie file is anonymous as it only gives us details of your IP address, PC platform (Windows, Linux or OS X), Browser (e.g. Internet Explorer, Google Chrome, or other, plus the version of Browser) and domain (whether you are accessing the site from NZ or elsewhere). We may use the information generated by "cookies" to:

1. track traffic patterns to and from our sites such as the pages you visit, the time you spend on each page, the date and time of your visit, and referring pages (pages you came from or go to);

2. ensure advertising is being shown to the most appropriate person and limit the frequency of display for certain ad formats; and

3. enable you to use certain services as a member without having to log on each time and to visit member-restricted areas of the site.

We may allow third-party companies (and some of our advertisers use third party companies) to serve ads and/or collect certain information when you and other Internet users visit our websites.  These companies may use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) and precise geo location and user device identification during your visits to this site and other websites in order to provide advertisements about goods and services likely to be of greater interest to you. These companies typically use a cookie or other technology to collect this information. To learn more about this interest based advertising practice or to opt-out of this type of advertising, you can visit Third party companies may also use your non-personal information collected in this way in aggregated form or for statistical purposes.

You can choose to refuse cookies by turning them off in your browser and/or deleting them from your hard drive. You do not need to have cookies turned on to use our websites, but you may need them for customisable areas of sites we may develop in the future. If your cookies are turned off we will not have any control over the frequency of display of certain ad formats. This could affect your reading experience. Visit for a comprehensive guide on how to control and delete cookies on a wide range of web browsers and operating systems.

Clear gifs are tiny graphics with a unique identifier, similar in function to cookies. Clear gifs may ping or alert an advertiser's server about the online movements of Web users. For instance, advertisers may place a clear gif allowing them to recognise an existing cookie on your browser if from the same service. The main difference between cookies and clear gifs is that clear gifs are invisible on the page and are much smaller. We do not have access to any information collected by these clear gifs nor additional information they may be tied to by the advertiser.
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We (or our related companies) contract with online measurement companies and other service providers to manage and optimise our Internet business and communications. These companies collect information about visits to our site to assist us in analysing the site's performance and advertising effectiveness and optimising the site for readers and marketers. Details of these service providers and the information they may collect can be found here.

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Third Party Ad Servers

Some of our advertisers use third party companies to serve advertisements when you visit our websites. These companies may use information (not including your name, address, email address or telephone number) about your visits to this and other websites, including information gathered by cookies, in order to provide advertisements about goods and services of interest to you. We do not control the practices of these companies and they may not follow the same privacy policies as us. We recommend that you check any relevant privacy policies before providing your personal information to any third party.

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Social Media and APIs

Our website includes social media features such as the Facebook like button, twitter and widgets, such as the share button or interactive mini- programs that run on our site. These features may collect your IP address, which pages you visit on our site, and how long for. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the third party providing it and we accept no responsibility for the actions of those third parties.

We may provide an application programming interface (API) to enable software to interface with this website. The API enables developers to build new applications for our members to use. We use it to power our mobile and tablet applications.  Some applications enable you to interact with this website through the API in a way that requires you to log in. To do this, most of these applications will direct you through a secure process, where you are able to let the application connect to your account.

If you allow an application to connect to your Restaurant Hub account, including if you set up your Restaurant Hub account using an API with a third party social media platform, that application will be able to access information that you can see when you are logged in to Restaurant Hub. You should only allow applications you trust to access your Restaurant Hub account.

If you set up your Restaurant Hub account using an API with a third party social media platform, you also consent to us obtaining and using your information from such

Opting in and Opting Out

If our intended collection, use or disclosure of your personal information is outside the collection, use or disclosure set out in this Privacy Policy we will give you the option to:

1. opt out and not receive certain services or participate in certain interactive areas; or

2. opt in, for example agreeing to be contacted by us in relation to certain matters such as notification of new features to this website, receiving newsletters or promotional activities.

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Changes to Policy

We reserve the right to change this policy at any time by notifying site users of the existence of a revised privacy policy.

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Holding, Correcting and Updating

Any personal information that you provide to us will be collected and held by us at Restaurant Hub, 2 Graham Street, Auckland, New Zealand. Under the Privacy Act 1993 you have rights of access to and correction of personal information that we hold. We offer the ability to correct or change the information collected at any time and as often as necessary. If you have any questions about how our services work or regarding this policy, contact us by email at or by mail to Restaurant Hub, 2 Graham Street, PO Box 391976, Auckland, New Zealand.

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For information about New Zealand's Privacy Act 1993 and how it protects the personal information of individuals in New Zealand, click here.

Updated: March 2018